At Webshastra, we value customer satisfaction and strive to provide high-quality services. However, due to the nature of digital services, our refund policy is designed to clarify the circumstances in which refunds may be applicable.
1. No Refunds for Completed Services
Once a service is fully rendered and delivered to the client, no refunds will be provided. This includes, but is not limited to, website development, social media marketing campaigns, dropshipping setups, and other digital services. By approving work during the project and making payments, the client confirms satisfaction with the service provided.
2. Refunds for Canceled Projects
Before Project Commencement:
If a client cancels their order before any work has begun, they are entitled to a full refund of any payments made, excluding any administrative or processing fees.
After Project Commencement:
If a project is canceled after work has started but before completion, a partial refund may be provided based on the amount of work completed at the time of cancellation. Webshastra reserves the right to deduct fees for work done, resources invested, and any third-party costs incurred.
3. No Refunds for Third-Party Costs
Certain services provided by Webshastra may involve the use of third-party tools, software, or platforms, such as Shopify or WordPress plugins. These third-party services have their own pricing and refund policies, which Webshastra is not responsible for. Once payments are made for such tools or services on behalf of the client, no refunds can be provided for these costs.
4. Refunds for Service Packages
If you have purchased a service package (such as a 3-month social media marketing package or a website development bundle), refunds are generally not available for partially used services. If there are extenuating circumstances, Webshastra will review refund requests on a case-by-case basis, but retains the right to refuse refunds for services already delivered or underway.
5. Dispute Resolution
In the event that a client is dissatisfied with the service provided, Webshastra encourages open communication to resolve the issue. If the issue cannot be resolved amicably, the client may escalate the matter to the Webshastra management team. We will make reasonable efforts to resolve disputes through revisions or additional services if necessary.
6. Exceptions to Refunds
Refunds will not be issued in the following circumstances:
If delays or dissatisfaction arise due to the client’s failure to provide accurate information, timely feedback, or required approvals.
If services were provided according to the agreed-upon project scope and the client changes their mind.
If the client fails to utilize the service package or deliverables (such as not using social media marketing services during a pre-paid term).
7. How to Request a Refund
To request a refund, clients must contact Webshastra at webshatra@gmail.com with their order details and a clear explanation of the reason for the refund request. Refund requests will be reviewed and responded to within 5-7 business days.
8. Changes to This Refund Policy
Webshastra reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting to our website. It is the client’s responsibility to review this policy periodically for updates.
Contact Information
For any questions regarding our refund policy or to submit a refund request, please contact us at:
Webshastra
Email: webshatra@gmail.com